We are Booknstayin.com and this privacy notice is intended for guest using or considering using our platform and services.
You place your trust in us by using Booknstayin.com services, and we value that trust.
This privacy notice describes how we collect and otherwise process your personal data when you visit our websites, use our mobile apps or buy a travel related product or service through us. Among other things, it tells you what rights you have in relation to your personal data and how you can contact us. Booknstayin.com offers online travel-related services through its own websites and mobile apps as well as through third-party channels, for example, partners’ websites.
This privacy notice applies to any kind of guest information Booknstayin.com processes through all of our services. It isn't the only privacy notice Booknstayin.com maintains to inform you about our processing of personal data. A similar privacy notice is available for Booknstayin.com business partners. Booknstayin.com amends its privacy notices from time to time and recommends that you visit this notice occasionally to stay informed.
If Booknstayin.com makes updates to a privacy notice that could significantly impact persons, it will take steps to inform these persons about such changes before they go into effect.
When you make a reservation, you are asked for your name, contact and email address. Depending on the nature of your trip reservation, we may also ask for your address, other phone number, payment info, date of birth, current location, whether you are traveling for work purposes, the names and dates of birth of the people traveling with you, and any preferences you might have for your trip (e.g. dietary or accessibility requirements). For reservations for Cars, flights and certain attractions, we may be required to collect additional information from you including your and your co travelers’ passport or national ID information. This may also be necessary for online check-in. When you contact our customer service team, contact your trip provider through our platform, or reach out to us by telephone or through social media, we also collect information from you through these channels. When you search using our platform for possible trip or room reservations, you can select to save specific trip items in a list that we will store for you. During or after your trip, we may also invite you to submit reviews that can inform others about the experiences you had on your trip or stay. When you submit reviews on the platform, we collect information you have included along with your first name or display name and avatar (if you choose one).
If you create an account on our platform, we also store information you include and manage in your account. This can include personal settings, payment card information, uploaded photos, and your reviews. You can also choose to add details from one or more of your identification documents to your account so that you don’t have to re-enter this information for future trip reservations.
It may be that you use our platform to make a reservation on behalf of, or that involves, other guest. In this case, you may be required to provide some personal details about these persons as part of the trip reservation. If you have a Booknstayin.com Business account, you can keep an address book there to make it easier to plan and manage business travel arrangements for others. When you use the platform to give us information about others, it’s your responsibility to ensure that each person whose personal data you provide is aware that you are doing so and can understand how Booknstayin.com uses their personal data (as described in this privacy notice).
We use your personal data for a number of purposes as outlined here;
Trip reservations: We process your personal data to complete and administer your trip reservation, which is essential to provide this service. This includes sending you communications that relate to your trip reservation, such as confirmations (including, where applicable, providing you with a proof of booking or payment).
Customer service: We provide our guest with customer service in more than 10 languages, and we are here to help you 24 hours a day, seven days a week. Sharing reservation information with our global customer service staff is essential to help you when you need us.
User accounts: As a user of our services, you can create an account for your use across our platform. With an account, you can manage your trip reservations, take advantage of special offers, make future trip reservations more easily, and manage your personal settings. Managing personal settings gives you the ability to keep and share lists, share photos, easily see trip services you’ve searched for, and check travel-related information you’ve provided. You can also see any reviews you’ve written in connection with your trips.
Communication: There may be times when we get in touch with you, including via email, chatbot, mail, phone call, push notification, platform notification, or text message. Which method we choose depends on the contact information you’ve previously shared.
Call monitoring: When you make calls to our customer service team, we use an automated telephone number detection system to match the number you call from to the reservation you made. This saves time for you and our customer service staff. However, our customer service staff may still ask for identification to further ensure it is you calling about the reservation.
Marketing activities: We use your information for marketing activities, including to send you personalized marketing messages, including promotions, other rewards, travel experiences, surveys, and other updates about Booknstayin.com products and services. These can be by push notifications, text messages, and other messaging applications, notifications in the app, or emails. You always have the option to unsubscribe from marketing messages. For example, you can unsubscribe from receiving email marketing communications anytime by selecting the “Unsubscribe” link included in each communication, or manage your preferences in your account settings.
Legal purposes: In certain cases, we may need to reuse your information to: Handle and resolve legal claims and disputes Address possible regulatory investigations Enforce our reservation Terms of Service Comply with lawful requests from law enforcement Comply with laws and regulations that apply to Booknstayin.com For example, we may be required to process your reservation history, the details of one or more of these reservations and associated payment information.
In certain circumstances, we will share your personal data with third parties. These third parties include;
The trip provider you booked with: In order to complete your trip reservation, we need to transfer relevant reservation details to the trip provider you have chosen. Depending on the trip reservation and the trip provider, the details we share can include your name, contact and payment details, the names of the people accompanying you, and any other relevant information (e.g. check-in/check-out dates), including preferences you specified when you made your trip reservation. In some cases, we also provide some summary information about you to the trip provider. This can include; whether your account is verified Whether you have booked with the trip provider in the past. The number of completed reservations you have made with us. The absence of reports to Booknstayin.com regarding misconduct involving you. The percentage of reservations you may have canceled in the past on our platform. Whether you have given reviews about past reservations.
Connectivity providers: Many trip providers contract with specific third-party companies (often referred to as “connectivity providers”) to automate the routing of reservation information from Booknstayin.com and other members of the travel industry to them.
Third-party service providers: We use service providers to support us in providing our trip services. The services these third-party companies provide include; Customer support Industry/market research Fraud detection and prevention (including anti-fraud screening) Insurance coverage claims handling Payment processing.
Other professional third parties: In some cases (e.g. disputes, legal claims, or as part of auditing activities), we may need to share your personal data with representatives of professional service organizations. These representatives can include legal counsels at law firms as well as auditors. We only share your personal data to the extent that is necessary and in line with contractual and other obligations applicable to them.
Booknstayin.com is a business that connects travelers and partners around the world. The data that we collect from you, as described in this privacy notice, could be accessible from, transferred to, or stored in countries that may not have the same data protection laws as those of the country in which you initially provided the information. In any case, we apply appropriate safeguards to make sure that cross-border transfers of personal data comply with applicable law and seek to ensure that your data continues to receive a comparable level of protection.
If you use our ground transportation services, the information in this section applies to you. It adds to, or replaces, the information in other parts of this privacy notice. In addition to what we list in Personal data you give to us, for a car rental reservation we might also ask for your home address, billing address, phone number, date and place of birth, passport and driver’s license info, government issued ID (where required by law), and the names of any additional drivers. For a private or public transportation reservation, we might ask for your pick-up and drop-off address (if you book a journey such as a car or an airport transfer). We might also ask for your date of birth or age range for some public transportation tickets (e.g. child or senior tickets) and the names of any additional passengers. In addition to what's described in the section Personal data we receive from other sources, car rental, private, or public transportation companies may also share information about you with us. This could happen if you need support with or have questions about a pending reservation, or if disputes or other issues arise about a reservation.
We combine people, processes, and technology to protect your personal data and respect your privacy. This includes, among other things, that we:
We use retention practices to keep and, where possible under applicable law, dispose of personal data. Generally, we keep your personal data for as long as is necessary to:
Although not mandatory for your use of the Booknstayin.com platform, we recommend that you:
Our services are not intended for people under the age of 18. We do not intentionally collect personal data about persons below that age collectively called “minors” unless that data is provided by and with the consent of, or guardian. The limited circumstances where we might need to collect from parents or guardians the personal data of minors include:
We in booknstayin.com take your privacy, personal information, payment details, booking information and all other information provided for the purpose of access our products and service serious, private and confidential and apply all laws to protect you and your information submitted to us for all purposes.